Can I get a refund?
To return a damage or faulty product you must contact us first to explain the problem. Refunds will be made for all orders cancelled within 7 days of ordering or for items returned within 7 days of delivery. All goods returned for refund, must be returned in the original box and in perfect condition to Salveo Ltd by insured post at the sender's expense. Salveo Ltd will not accept any responsibility for items that have gone missing in the post while being returned to us. Full refunds will be made if the product ordered is faulty or if the product that is delivered differs from the one that was ordered unless you would prefer to have a replacement item or the correct item sent to you. If the item was faulty, Salveo will refund all postage costs.
I want to return my order
If you wish to return a product if it is faulty or damaged you must contact us prior to sending it back. Customers returning a product without prior authorisation may be subject to a further delivery charge if the product is found to not be faulty.
Can I order by the telephone?
Yes. Call us on +0044 (0) 871 461 0113 and we will happily process the order for you.
What happens if my order is delivered and it does not work or it is faulty?
Please get in contact with us. If the item is faulty, we will replace the item and refund all postage costs that you have paid returning the item. If the item was being used incorrectly and is in fact not faulty when tested, a postage cost may be incurred to return the item to you.
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